FAQ
Product
Who makes these products?
We are manufacturers of Banarasi and Kanchipuram sarees. We make all the sarees you here in our own looms.
Does the product look same as the website?
Yes, the product will look same as the website.
Although we strive for perfection, please expect a variation of 5-10% in color because of the changes in lighting used for photography or the dying process.
How do I preserve my sarees?
Pure silk sarees require an extra care.
- Store them in a cool, dry place away from direct sunlight to prevent fading.
- Wrap them in soft cotton or muslin cloth to allow airflow and avoid moisture buildup.
- Refold the sarees every few months to prevent creases from becoming permanent.
- Keep them away from naphthalene balls, as they can damage the fabric, and use silica gel packets instead to absorb excess moisture.
- For long-term storage, avoid plastic covers, as they can trap humidity and cause discoloration.
Do you make custom designed sarees?
Creating a new design for a single saree is expensive and time-consuming, which is why we do not accept custom design orders.
Do you stitch blouses?
Sorry we don't.
How do I clean my sarees?
Instead of cleaning at home, we always suggest dry cleaning from an expert.
Shipping
Do you offer free shipping?
Yes, we offer free shipping inside India.
Do you have international shipping?
Yes, we ship globally. Only shipping within India is free. Our customer care executive will contact you once you place an international order to discuss shipping.
What are the custom and import duty costs?
Customs and import duties vary by country and must be covered by customers. Please consult your country's customs department for further information.
What happens if I missed my delivery?
If you’re not available during the first attempt, our courier partner will try to reach you again. Usually, they make up to 3 delivery attempts.
We offer free shipping on all orders, which means we cover the delivery cost for you. If the courier is unable to deliver after 3 attempts, the saree will be returned to us, and we will be charged for both the forward and return shipping.
In such cases, you’ll need to cover the reshipping cost.
To avoid this, please ensure your phone is reachable and that someone is available at the delivery address to receive your order.
Payment
What payment methods do you offer?
We support UPI, Credit, and Debit cards.
For International customers, if you wish to do a bank transfer, we have local bank account numbers in the US, the UK, and Europe. Please get in touch with us on WhatsApp for the same.
Can I return my saree?
We have a transparent return policy. You can read in detail here.
How do I get my refund?
Upon receiving the product, our quality team will conduct an examination. If the issues raised are valid, a refund will be initiated. Please allow up to 7 working days for the credit to reflect in your bank account.
Do you offer COD?
Yes we have COD option.
Do you offer EMI?
Yes, you can choose credit card or debit card EMI during checkout.
Pre-book & block sarees
Can I pre-book and block a saree?
Yes, you can pay 30% and prebook a saree. We can keep the saree aside for a maximum of 30 days.
Contact us to access this facility.
Wholesale
Do you wholesale?
Yes, we are manufacturers of Banarasi and Kanchipuram sarees. We supply to shops, boutiques, and stores.
Minimum order quantity is 50 sarees.
Contact us to discuss the details.
Contact
Do you have a physical store?
Since we deal completely online, we do not have any "physical store".
However, if someone wishes to see the product before buying, we do have an option of video call shopping.
We also have appointment-based visits available for bridal customers in Kochi.
How can I contact you?
You can reach out to us on Whatsapp.